Our Promise
Each arrangement passes a rigorous multi-point visual inspection before dispatch. Due to the perishable nature of fresh blooms, we don't accept physical returns — they'd wilt on the way back. Instead, we offer full refunds or replacements for valid quality concerns.
Eligible for Refund or Replacement
- Blooms delivered in damaged or wilted condition
- Wrong arrangement delivered
- Significant quality issues with the composition or styling
- Delivery not attempted on the scheduled date
- Missing items from a multi-item order
Not Eligible
- Natural wilting after 4–6 days (normal for fresh native blooms with proper care)
- Damage caused by the recipient after delivery
- Incorrect delivery due to a wrong address provided by the buyer
- Orders not claimed or recipient unavailable after a 90-minute rider hold
- Change of mind after successful delivery
How to Request a Refund
- Within 24 hours of delivery — WhatsApp us with your order ID and a photo of the issue.
- Our quality team reviews the photos and order details within 2 working hours.
- Resolution — approved refunds land in 5–7 working days to the original payment method. Replacements are delivered the same evening or the next morning, depending on the schedule.
Reporting Window
All quality issues must be reported within 24 hours of delivery, with photo evidence. Beyond that window, natural wilting has usually begun and we can't reliably distinguish it from a quality issue at dispatch.
Need Help with a Refund?
Write to us and we'll make it right.