1. Information We Collect
When you use Royal Petals, we collect the minimum needed to fulfil your order: name, phone, email and delivery address. We also keep order history to make re-ordering easier, and basic device information to improve the site.
Personal details (name, phone, email) given at checkout
Delivery addresses you save
Order history and preferences
Payment details (processed by our payment partner — we never store card numbers)
Device and browser information for website optimisation
2. How We Use Your Information
Process and deliver your atelier orders across Jaipur and the wider Rajasthan region
Send order updates by SMS and email
Answer customer support questions and offer white-glove consultations for weddings and events
Improve our products, atelier workflow and this website
Send occasion reminders and seasonal collection previews — only if you opt in
3. Who We Share With
We do not sell your personal information. We share data only with:
Our delivery riders and atelier staff (to complete your order)
Payment processors for secure transactions
ZeptoMail for order confirmation emails
4. Data Security
All traffic is over HTTPS. Payments use 256-bit encryption. Our team follows industry-standard practices for data at rest.
5. Your Rights Under the DPDP Act 2023
Access a copy of your personal data
Correct anything inaccurate
Request deletion of your account
Opt out of marketing communications in one tap
Nominate someone to act on your behalf
6. Contact
For any other privacy question, write to us.